Questions, answered.

Same-day activation. Every portfolio we have onboarded had collectors working on their queues within a single business day of the kickoff call.

Excel, CSV, TSV, JSON, and API feeds. The mapper auto-detects column structure per entity and remembers the mapping for subsequent uploads.

Regional hosting in Egypt, UAE, and Saudi Arabia. Data residency stays in-country to meet regulatory requirements.

Every record carries entityId. Telecallers, runners, supervisors, and heads assigned to one entity cannot see another entity’s cases, collectors, or commissions. There is no cross-entity query path in the codebase.

Yes — distribution is fully configurable per entity, per product, per bucket. Multiple strategies are available, each tuned to a different portfolio shape, mixable across the book.

Every collected EGP is tied to a specific collector via timestamped call/visit logs. Multipliers apply per entity, product, and bucket. Supervisors preview before the head approves.

Every action — case assignment, outcome log, commission adjustment, rotation — is written to immutable audit tables, retained for the contract duration plus the regulatory minimum.

The runner mobile app works offline. Field outcomes sync on reconnect. The telecaller and supervisor apps require a stable connection.

Yes — Arabic-first, with full RTL support, Arabic name handling, and governorate normalisation across all 27 Egyptian governorates.

Yes — REST and SFTP ingestion for core banking extracts. Bidirectional status sync available on request.

We export your complete data in standard formats (Excel, CSV, JSON) within 14 days of termination, and securely delete retained copies on your written confirmation.

Per portfolio, based on active case volume. Book a demo — we will put together a proposal after understanding your scope.