Home/Solutions/04 ROLES

Built for the people who collect.

Four sharp, role-native experiences working in concert on the same portfolio. Same data underneath, completely different surface above.

01 // TELECALLER

Telecaller

One queue, prioritised by bucket and last contact. Every call writes an activity record — status, method, scheduled date, notes. Outcomes log in seconds.

  • One-tap outcomes: Paid · PTP · No Ans · Disputed · Escalate
  • PTP scheduling moves the case to a promise state
  • VIP-locking with a hard ceiling of 25 cases
  • Arabic-first UI with Latin name fallback
02 // RUNNER

Runner

Same calling-role family but operates against a territory assignment instead of a phone queue. Photo + signature + geo-stamp on every visit. Outcomes write the same activity record, marked as a visit.

  • Territory-scoped visit list
  • Photo + signature inline
  • Branch-aware banking flow
  • Same distribution model as the phone floor
03 // SUPERVISOR

Supervisor

Owns a product. Runs the upload pipeline, tunes distribution, monitors team pace, approves transfer requests, previews commissions before submitting to head.

  • Upload monthly batches (telecom + banking)
  • Upload payment files — payment + waiver sheets
  • Trigger distribution + manual reshuffle
  • Full audit log on every rotation
04 // HIGH_LEVEL

Bank Head

Cross-product entity dashboards. Final commission approval. Reshuffle authority at any time, every action logged. Bank-format daily reports ready for the entity.

  • Entity-wide dashboards
  • Final commission approval
  • Reshuffle authority + audit
  • Bank-format daily reports

Four tools per role.
One portfolio.